More…Software Support
Support hours:
Monday - Friday
8:00 a.m. - 7:00 p.m. Eastern Time
The software support team can be reached by:
- submitting an online support request: To ensure that all support requests are tracked and resolved, Info Tech uses an issue tracking application called TeamTrack™. Please note that this link will take you to our TeamTrack page that requires returning users to login and provides login instructions for new users.
- e-mailing customer.support@infotechfl.com
- calling (352) 381-4400
Info Tech's goal is to respond to all support requests within two hours of the inital request call. The mission of the support team is to resolve all support calls within a 24-hour time frame.
If you are seeking support for a Trns•port product, check the support section on Cloverleaf for more information.
Issue Tracking Priority Definitions
Responding to your needs quickly is important to us. To ensure that the most pivotal issues are being addressed, Info Tech has developed the following terminology to categorize support requests.
URGENT: Very Important; stops ability to perform a critical business function.
CRITICAL: Problem prevents licensee from completing implementation of software.
HIGH: Important; A major inconvenience but does not stop critical business progress.
MEDIUM: A definite issue but does not stop business progress; can work around.
LOW: A nuisance to business procedures; can work around.
The Bid Express support staff was extremely helpful during our implementation process. …During our set-up, they were very helpful in answering our technical questions, so that we could get everything configured and running properly. Ongoing support has been very good.
David Castleberg, P.E.,
Construction Eng. Tech. Supervisor,
Wisconsin Dept. of Transportation