What are your hours of operation?

Info Tech live support is available Monday - Friday, 8:00 a.m. - 7:00 p.m. Eastern Time.

How can I contact customer support?

The customer support team can be reached by:

• submitting an online support request: To ensure that all support requests are tracked and resolved, Info Tech uses an issue tracking application called TeamTrack. Please note that this link will take you to our TeamTrack issue tracking page that requires returning users to login and provides login instructions for new users.
• e-mailing customer.support@infotechfl.com
• calling +1 (352) 381-4400

What is an online support request?

Online support requests are electronically filed support request tickets via our online issue tracking system. To submit an online support request, you must first register your company. Once you confirm your registration, you can log in and begin submitting a support request.

You will receive a verification e-mail within 1 business day. If you require immediate assistance, call us or e-mail your request for support.

What is the TeamTrack issue tracking application?

The TeamTrack issue tracking application is used by Info Tech for monitoring support requests.

How do you prioritize support requests?

For a detailed explanation of our priority levels, please see the Issue Tracking Priority Definitions on the main support page.

How long should I expect to wait until I hear back from a support specialist?

Info Tech's goal is to respond to all support requests within two hours of the inital request call. The mission of the support team is to resolve all support calls within a 24-hour time frame.

 

Where do I go to order software?

To order FieldManager or Estimator software, go to the "Order Software" link at the top right of this page and select one of the options.

Where can I locate pricing information for Estimator and FieldManager software?

Pricing can be viewed by selecting the product catalog, then the appropriate product.

What is proration?

An explanation of prorated pricing can be found in the FieldManager software catalog.

My organization has many Estimator software licenses covering geographic locations. Can I set them all to renew on the same date?

No. Estimator software licenses are billed annually from the date they are purchased.

My software is telling me that my license is going to expire. How do I renew it?

If you are receiving messages regarding software expiration, you can renew your license by logging into your account.

How can I add another user to an existing license?

Log into your account and select the license that you wish to add users to. Registering a new account and purchasing a new license is not recommended.

How can I retrieve my lost password?

If you lost your password, simply enter your login e-mail on the password recovery page.

The person in charge of the licensing no longer works for us and we do not have the login. How can I access our account?

Please contact us for further assistance.

What forms of payment do you accept?

We accept online checks and credit cards (Visa, Mastercard, American Express, Discover ) for payment. You may use a purchase order if your order total is more than $1,000. Paper checks are not accepted.

Do you make accomodations for tax-exempt organizations?

Yes. For tax exempt orders, you must fax your tax exemption certificate to (352) 381-4444 within 3 business days and you will receive a credit for the tax you were charged.

Can I access my software keys anytime?

Yes. Log into your account to access software keys, license information and Estimator software downloads.

How can I purchase a license for the Appia construction management system?

Please contact us for Appia licensing information.

 

What are the system requirements for the FieldManager software?

System requirements for operating FieldManager software can be found on the FieldManager Software System Requirements page.

Can I run FieldManager software in a network setting?

Yes, we offer a client/server license of the software. FieldManager software versions 4.4 and 4.5 will require Sybase 10 or Oracle 10g server software to host the database. This software is available from third-party vendors and must be purchased separately.

From where do I get reference data?

If you’re going to be using the FieldManager application in coordination with an owner-agency such as a DOT, reference data comes from the agency whose contracts you will be loading. If you’re not working in conjunction with such an agency, reference data can be pulled into the FieldBuilder application from a .csv or .txt file, and edited there.

Is FieldManager software only for state construction projects?

No, we have many locals and consultants who manage construction projects with the FieldManager application independent of a state agency.

How can I build my own contracts in the FieldManager application?

Contracts are built in the FieldBuilder application by assigning prime contractors, contract numbers, projects, categories, and items. When finished, the contract is then imported into the FieldManager application for management.

What is the difference between the FieldManager and FieldBook applications?

The FieldBook application is only for creating Inspector’s Daily Reports and Daily Diaries, and sending them back to the FieldManager application hosting the parent contract. The FieldBook application also receives contract updates from the FieldManager application.

My contract is not loading. What could be the problem?

Contracts will not load if the FieldManager application has no Agency Configuration Data, or if the contract uses items that are not in the current reference file.

Can my inspectors use handheld devices with the FieldManager application?

Yes. FieldPad software operates on Windows Mobile 5 and 6 devices.

What are the differences between the FieldManager, FieldManager Read-Only, and FieldManager Contractor applications?

The FieldManger Read-Only application can only be used to access and read (but not change) read-only copies of contracts sent from the owner-agency. The FieldManager application can be used to edit contracts, create reports, estimates, and contract modification.

The FieldManager Contractor application has all this functionality, in addition to the ability to import and manage contracts created from Expedite Bid files (*.EBS). FieldManager Contractor software allows the contractor to manage subcontractors and their items, as well as create payments based on the usage of those items.

Do I need the FieldManager application in order to use FieldBook or FieldPad applications?

Yes, FieldManager software is necessary to host a contract which can then be sent to FieldBook and FieldPad software users. The FieldBook and FieldPad applications are only for the creation of Inspector’s Daily Reports and Daily Diaries, and cannot stand alone because they lack the ability to create contract modifications or estimates, or to manage materials.

 

What are the system requirements for Estimator software?

Hardware:

The hardware configuration for client computers running Trns•port Estimator software follows:

• 2.5-GHz processor
• 512-MB RAM
• 10-GB available hard disk space
• CD-ROM optical drive
• 800x600 pixel resolution monitor
• 101-key standard keyboard
• Mouse or other pointing device
• Network adapter

Software

The software configuration for client computers running Trns•port Estimator software follows:

• Microsoft Windows XP Professional (with SP1a) operating system
• Microsoft .NET Framework 2.0

I installed the software, but cannot log in. Why?

This problem is usually indicated by the “Cannot Open User File” error box.

The primary reason that you are unable to log into the Estimator application after installation is due to the software being installed in a Client-Only mode when the intended use is a Standalone installation.

Most customers should perform a Typical (Standalone) installation. This standalone environment installs a special file (estimator_users.bin) on the local PC. The Client-Only installation expects the file to be located on a server that Estimator can communicate with. Therefore, using the Client-Only installation for a Standalone installation is not advised.

When performing the Typical (Standalone) installation, you should use the Regular (Admin) Install key.

From where do I get catalog data?

Catalogs are obtained from the respective state transportation agencies. This can usually be done by going to the applicable agency's web site.

Does Estimator software have manuals?

Contained in the software extracted from the compressed download file is a “Documents” folder. Within this folder are the PDF documents for the Estimator application.

Can I run Estimator software in a network setting?

Yes. The user should follow the instructions in the Estimator Software Installation and Update Instructions. This is a PDF file contained in the "Documents" folder of the product download file mentioned in the previous question.

Please note that Estimator software is licensed annually on a named-user basis, meaning that even for a network setting, each user must have his or her own license.

 

Visit the Bid Express FAQ page for a thorough list of commonly asked questions.