Support

Need help? We are here for you. Select the product or service you need assistance with from the list below. You can also read answers to Frequently Asked Questions for quick answers.

Appia

Support hours:

Monday – Friday, 7:00 a.m. – 8:00 p.m. EST*

The Appia service support team can be reached by:
*Click to see our Holiday Schedule.

Bid Express

Bidx.com support hours:

Monday – Friday, 7:00 a.m. – 8:00 p.m. EST*

The Bid Express software support team can be reached by:

Check the Frequently Asked Questions page on the bidx.com website for quick help.

Bidexpress.com support hours:

Monday – Friday, 7:00 a.m. – 8:00 p.m. EST*

The Bid Express software support team can be reached by:

Check the Frequently Asked Questions on the agency resources page of the bidexpress.com website for quick help for agency-related issues and the Frequently Asked Questions on the vendor resources page of the bidexpress.com website for quick help for vendor-related issues.


*Click to see our Holiday Schedule.

Doc Express

Support hours:

Monday – Friday, 7:00 a.m. – 8:00 p.m. EST*

The Doc Express service support team can be reached by:
*Click to see our Holiday Schedule.

Mobile Inspector

Support hours:

Monday – Friday, 8:30 a.m. – 5:30 p.m. EST*

The Mobile Inspector software support team can be reached by:

AASHTOWare Project Estimator™ Software

Support hours:

Monday – Friday, 8:30 a.m. – 5:30 p.m. EST*

The AASHTOWare Project Estimator™ software support team can be reached by:

AASHTOWare Project FieldManager™ Software

Support hours:

Monday – Friday, 8:30 a.m. – 5:30 p.m. EST*

The AASHTOWare Project FieldManager™ software support team can be reached by:

AASHTOWare Project™ Software

Support hours:

Monday – Friday, 8:30 a.m. – 5:30 p.m. EST*

The AASHTOWare Project™ software support team can be reached by:

Info Tech’s goal is to respond to all support requests within two business hours of the initial request. The mission of the support team is to resolve our customers’ support requests within one to two business days of receipt, with the understanding that many complex requests may require more time for duplicating, testing, research and consulting before resolution. Check the support section on the Cloverleaf website for more information.

Issue Tracking Priority Definitions for AASHTOWare Project™ software products Responding to your needs quickly is important to us. To ensure that the most pivotal issues are being addressed, Info Tech has developed the following terminology to categorize support requests.

  • URGENT: Very Important; stops ability to perform a critical business function.
  • CRITICAL: Problem prevents licensee from completing implementation of software.
  • HIGH: Important; A major inconvenience but does not stop critical business progress.
  • MEDIUM: A definite issue but does not stop business progress; can work around.
  • LOW: A nuisance to business procedures; can work around.
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